Privacy Policy
Effective Date: October 7, 2025
Website: https://rvcruiseus.com
Company: RV Cruise US, LLC (“RV Cruise US,” “we,” “us,” or “our”)
1. Introduction
RV Cruise US respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or use our RV rental services within the United States.
By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information directly from you, automatically from your device, and through third-party partners (such as payment processors and insurance providers). The data we collect may include:
A. Personal Information
- Full Name
- Date of Birth
- Driver’s License Number and Issuing State
- Email Address and Phone Number
- Billing Address and Payment Details (processed securely through PCI-compliant providers)
- Rental History and Preferences
B. Vehicle & Booking Information
- Pickup and Drop-off Locations
- Travel Dates and Routes
- Insurance and Coverage Selections
- Vehicle Condition Reports
C. Automatically Collected Information
- IP Address
- Browser Type and Device Information
- Cookies, Session Data, and Geolocation (when enabled)
- Clickstream and Usage Data for site analytics
D. Third-Party Data
We may receive verification or risk assessment data from:
- Insurance providers
- Payment gateways (Stripe, PayPal, etc.)
- Identity verification services (e.g., DMV checks or third-party screening tools)
3. How We Use Your Information
We use collected data to:
- Process and manage RV rental reservations.
- Verify driver identity and eligibility.
- Provide customer support and respond to inquiries.
- Facilitate secure payments and refunds.
- Send booking confirmations, invoices, and updates.
- Comply with legal obligations (e.g., traffic violations, insurance claims).
- Prevent fraud, unauthorized use, and policy violations.
- Improve website functionality, performance, and user experience.
- Send promotional offers (only if you’ve opted in).
4. Legal Basis for Data Processing
RV Cruise US processes your information based on:
- Contractual necessity (e.g., to fulfill your rental booking).
- Legitimate business interests (e.g., fraud prevention, system security).
- Legal compliance (e.g., law enforcement or tax reporting).
- User consent (for marketing or optional cookies).
5. Sharing and Disclosure of Information
We may share limited personal data with trusted third parties as necessary to provide services, including:
- Payment processors: to securely handle transactions.
- Insurance and roadside partners: for coverage and assistance.
- Vehicle owners or affiliates: when renting RVs owned by third parties.
- Law enforcement or regulators: when required by law or court order.
- Marketing and analytics vendors: to improve website performance (only aggregated or anonymized data).
We do not sell personal data to third parties.
6. Cookies and Tracking Technologies
RV Cruise US uses cookies and similar technologies to:
- Remember user preferences and login sessions.
- Analyze website traffic and performance.
- Deliver relevant ads and offers.
You may adjust cookie settings through your browser. Disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill contractual and legal obligations,
- Resolve disputes,
- Maintain records required by tax or insurance regulations, or
- As required under state and federal law.
When no longer needed, data is securely deleted or anonymized.
8. Data Security
We employ administrative, technical, and physical safeguards to protect your data against:
- Unauthorized access or disclosure,
- Accidental loss, alteration, or destruction.
All payment data is encrypted and transmitted via SSL and stored in compliance with PCI DSS security standards.
9. Your Privacy Rights
Depending on your state of residence, you may have rights under data privacy laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to access your personal data.
- The right to request deletion of your data.
- The right to correct inaccurate information.
- The right to opt-out of data sharing for marketing purposes.
- The right to non-discrimination for exercising your privacy rights.
To exercise your rights, email us at privacy@rvcruiseus.com or use the contact details below. We may verify your identity before processing your request.
10. Children’s Privacy
Our services are not directed to individuals under 18.
We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately for deletion.
11. International Users
If you access our website from outside the United States, please note that your information will be transferred to and processed in the U.S. By using our services, you consent to this transfer under applicable data protection laws.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., insurance providers, partner RV owners). RV Cruise US is not responsible for the privacy practices or content of these external sites. We encourage users to review each site’s privacy policy before providing personal information.
13. Updates to This Policy
RV Cruise US reserves the right to modify or update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
Continued use of our website after such changes indicates your acceptance of the revised policy.
14. Contact Information
For privacy-related questions, requests, or complaints, please contact:
📧 Email: support@rvcruiseus.com
📞 Phone: +1 (916) 415-8994
🏢 Mailing Address: 2108 N St STE N, Sacramento, CA 95816
15. Consent
By using RV Cruise US’s website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.